Refund policy

Return & Exchange Policy | Tiffany Ro’

At Tiffany Ro’, every piece is meticulously crafted to reflect luxury, individuality, and timeless design. Due to the exclusive nature of our collections, we offer exchanges and store credit only. Refunds are not issued.

🔁 Exchanges

We accept exchanges on eligible items within 30 days of delivery. Items must be:

  • Unworn, unwashed, and undamaged

  • In original condition with all tags and packaging intact

  • Returned in the original shipping box or equivalent protective packaging

To initiate an exchange, please contact us at returns@tiffanyro.com with your order number and request. Once approved, we will provide instructions for return shipment.

Please note:

  • Exchange approval is subject to inventory availability

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

💳 Store Credit

If you'd prefer not to exchange, we are happy to issue store credit in the form of a digital gift card, valid for use on any future Tiffany Ro’ purchase.

Store credit will be processed within 5 business days of receiving and inspecting your return.

🚫 Final Sale Items – No Refunds or Returns

The following are final sale and not eligible for exchange or store credit:

  • Custom-made or made-to-measure garments

  • Sale or promotional items

  • Intimates or bodysuits

  • Accessories or one-of-a-kind couture pieces

We appreciate your understanding as these items are made exclusively for you.

✨ Crafted With Care Guarantee

If you receive a defective or incorrect item, please contact us within 3 days of receipt. We will prioritize your replacement or repair at no additional cost.

📦 Return Shipping Address

(Include only if you have a permanent return center. Otherwise, it's best to only provide it after approval.)

For all return or exchange inquiries, please contact our Client Services Team at returns@tiffanyro.com. We’re here to ensure your Tiffany Ro’ experience is exceptional.