Shipping policy

Shipping & Delivery | Tiffany Ro’

At Tiffany Ro’, every piece is designed with intention and delivered with care. We are committed to providing a seamless and elegant experience from the moment you place your order to the day it arrives at your door.

📦 U.S. Shipping

We proudly ship to all 50 states.

Processing Time:

• Please allow 2–4 business days for order processing. Custom or made-to-order items may require up to 10–14 business days.

Shipping Options:

Tracking information will be sent via email once your order ships.

🌍 International Shipping

We offer worldwide shipping to select countries.

Processing Time:

• International orders are processed within 3–5 business days. Custom pieces may require up to 14–21 business days depending on design complexity.

Shipping Options:

Customs & Duties:

• International customers are responsible for any import duties, taxes, or customs fees imposed by your country. These charges are not included in the shipping fee and will be billed separately by your local customs authority.

✨ Luxury Packaging

Every Tiffany Ro’ order is carefully packaged in signature branded wrapping, designed to protect your garment and deliver a moment of unboxing delight.

📬 Questions or Special Requests?

Need to rush an order or arrange a custom delivery? Please contact our Client Services Team at support@tiffanyro.com, and we’ll be happy to assist.

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Here’s a Return & Exchange Policy tailored for a luxury fashion brand like Tiffany Ro’. It strikes the right balance between exclusivity and professionalism, while clearly outlining the terms (exchanges, store credit, and no refunds).

Return & Exchange Policy | Tiffany Ro’

At Tiffany Ro’, every piece is meticulously crafted to reflect luxury, individuality, and timeless design. Due to the exclusive nature of our collections, we offer exchanges and store credit only. Refunds are not issued.

🔁 Exchanges

We accept exchanges on eligible items within 10 days of delivery. Items must be:

• Unworn, unwashed, and undamaged

• In original condition with all tags and packaging intact

• Returned in the original shipping box or equivalent protective packaging

To initiate an exchange, please contact us at returns@tiffanyro.com with your order number and request. Once approved, we will provide instructions for return shipment.

Please note:

• Exchange approval is subject to inventory availability

• Customers are responsible for return shipping costs unless the item is defective or incorrect

💳 Store Credit

If you'd prefer not to exchange, we are happy to issue store credit in the form of a digital gift card, valid for use on any future Tiffany Ro’ purchase.

Store credit will be processed within 5 business days of receiving and inspecting your return.

🚫 Final Sale Items – No Refunds or Returns

The following are final sale and not eligible for exchange or store credit:

• Custom-made or made-to-measure garments

• Sale or promotional items

• Intimates or bodysuits

• Accessories or one-of-a-kind couture pieces

We appreciate your understanding as these items are made exclusively for you.

✨ Crafted With Care Guarantee

If you receive a defective or incorrect item, please contact us within 3 days of receipt. We will prioritize your replacement or repair at no additional cost.

📦 Return Shipping Address

(Include only if you have a permanent return center. Otherwise, it's best to only provide it after approval.)

For all return or exchange inquiries, please contact our Client Services Team at returns@tiffanyro.com. We’re here to ensure your Tiffany Ro’ experience is exceptional.